SolarWinds Incident Response

SolarWinds provides IT infrastructure management and observability software for network, systems, and application monitoring. The company offers both self-hosted and SaaS-based solutions designed to help organizations monitor and manage their IT environments across on-premises, cloud, and hybrid infrastructures.

The company's product portfolio includes network performance monitoring, systems management, database performance monitoring, and observability solutions. SolarWinds Observability provides unified visibility across technology stacks supporting modern web applications, while their platform modules enable monitoring of distributed environments including virtualized private clouds and SaaS/PaaS solutions.

SolarWinds serves a diverse customer base including enterprises, government agencies (federal, state, local, and education), healthcare organizations, and managed service providers. The company maintains a global presence with offices across the Americas, Europe, Middle East, Africa, and Asia Pacific regions.

The company's solutions aim to reduce tool sprawl by consolidating multiple monitoring capabilities into unified platforms. Their products focus on reducing mean time to resolution, providing single-pane-of-glass visibility, and enabling cross-environment oversight without requiring agent-based deployments in all scenarios. SolarWinds also maintains a Product Security Incident Response Team (PSIRT) for handling security vulnerabilities and offers technical support, customer service, and partner programs globally.